Frequently Asked Questions
Everything you need to know about shopping with Nalu Boutique.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Do you offer international shipping?
Yes, Nalu Boutique ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I find my size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement if you need to make changes; once an order has reached the warehouse, we are unable to cancel it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.